Ergonomic Material Handling Customer Service
ERGOdynamics is a Great West Companies of Oregon. Contact us directly Monday thru Friday 9am to 5pm.
Toll Free: 1-877-556-0060
Local: 1-541-683-0900
Email: sales@ergodynamics.net
Mailing Address: Ergodynamics 4686 Isabelle Street Eugene, OR 97402
Freight Carrier and Options Available:
Equipment purchased from this site is delivered via Motor Truck Freight services. The carrier selected is based on the best possible service and rates to your area. A forklift may be needed if a loading dock is unavailable. An additional charge may be assessed for drop gate or inside delivery. We offer you a fixed cost shipping rate per item. See each item for actual freight charges. If you require a substitute delivery method please contact us to work out the details. You may select a carrier of your choice and have the shipping charges billed directly to your account. To find out more information about this option please contact us prior to ordering.
Return Policy:
A return authorization is required prior to returning any product. Full refunds are offered if the product is determined to be defective upon inspection after receipt by our technicians. Low battery level is not considered a defective product. Products returned for any other purpose is considered “without cause”. Equipment may be returned without cause within 30 days of original shipping date. Customer will pay actual transportation charges both ways plus the cost of any customizations made by ERGOdynamics to the equipment specific to the customer's needs. Open account holders will be issued a new invoice to reflect the fees associated with the returned item. Returned Item invoice will need to be paid within the original 30 day payment period. Original shipping charges may have been subject to a promotional discount and will not reflect the actual shipping applied when a product is returned without cause. If you have any questions about the actual impact of the return of your particular equipment please contact us. We can let you know these costs prior to ordering or shipping of the item. Our goal is to make you happy, providing effective solutions to your material handling needs.
Please contact us by phone or email to request a return authorization prior to any return actions. Shipper is responsible to insure proper packaging to protect against any product damage while in transit.
Warranty:
All products are warranted against defects for a period of 90 days from receipt. Replacement parts are provided at no cost after the defective part is returned and determined to be defective.
Operators manual:
A copy of the GoLift operator’s manual is available prior to ordering and can be supplied in PDF file format. If you have questions about the operation or safety considerations we suggest that you download the manual prior to ordering. Make sure you ask any questions you have about any or our material handling machines prior to ordering. Do not place an order until you are comfortable and satisfied that your selection will be able to operate safely in the intended use area. Remember, our goal is to provide you with the perfect solution for your material handling needs.